A virtuous strategic model
Each action is sustainable for the customer, for the Bank and for the system in which the Bank operates.
The importance of agents
New identity and stimuli for a profession, that of the credit agent, often seen in a negative light.
Empathy and a supportive approach
Training in empathy, a supportive approach to assistance and respect for the values of the code of ethics at the basis of daily work: welcome call, check up and monitoring of the performance and behaviour of agents and companies.