Banca Ifis accounts are accessible only through a private area that protects your data through secure connections. Furthermore, thanks to the certificates adopted by Banca Ifis, you can easily verify the authenticity of our site.
Tips for the security of your devices:
Tips for accessing Banca Ifis services:
To ensure maximum security of Rendimax customers’ data and transactions, the Private Area of the site adopts an SSL certificate which guarantees the authenticity of the site and the confidentiality of the information in transit between the Banca Ifis server and your web browser. The closed padlock in the address bar of your browser provides further information on the security of the site.
Security for your transactions
From 22 May 2017, Banca Ifis has introduced a new strong authentication system (Strong Authentication) which provides for the use of a Customer Code, a password and a temporary code (OTP – One Time Password).
You can choose how to generate the OTP from the following alternatives:
You can change the mode to generate the OTP by accessing the Utility section in the Private Area. You will be asked for the OTP code to:
Tools to access the Private Area:
What to do if the codes are stolen
Block access to the Private Area:
Unblocking access to the Private Area
Request reactivation of access to the Private Area by calling Customer Service.
What to do if you lose the codes
Customer code
Send an e-mail to the default Customer Service e-mail address, asking to be sent a new code. We will send you an e-mail with your code as soon as possible.
Password
Call Customer Service and ask to be sent the code. We will generate a new password as send it to you via sms.
Tips for the security of your devices:
We remind you that you should be the only person with access to and use of the mobile number and e-mail address you provided us when you opened the account. If you think that such sole use has been compromised, contact Customer Service.
RENDIMAX DEBIT CARD
Debit card blocking
In the event of loss, theft or if you have reason to fear that the security of your debit card has been compromised:
Unblocking the debit card
To unblock the debit card (following incorrect PIN entry or finding the card), use the appropriate function in the Utility section of the Private Area. Your card unblocking will be e-mailed to your default e-mail address.
Generation of new PIN
If you wish to request a new PIN (following theft or loss) use the appropriate function in the Utility section of the Private Area.
For your security with the debit card
Rendimax Conto Deposito Customer Service
toll-free number: from Italy ((+39) 041 5027 646 from abroad)
e-mail: assistenza@rendimax.it
To ensure maximum security of Rendimax Conto Deposito data and transactions, the Private Area of the site adopts an SSL certificate which guarantees the authenticity of the site and the confidentiality of the information in transit between the Banca Ifis server and your web browser.
The closed padlock in the address bar of your browser provides further information on the security of the site.
Security for your transactions.
The Private Area of the site adopts a strong customer authentication mechanism (SCA – Strong Customer Authentication) to access your account on-line, to make an electronic payment transaction and in any other action, through a remote channel, which may involve a risk of payment fraud or other abuse.
The Strong Customer Authentication (SCA) is based on verification of at least two different factors, independent of each other, to verify the identity of a user. Factors can belong to the following categories:
To access the Private Area and to authorise transactions, you will always need the following access data on hand:
Furthermore, Dynamic Linking is an additional safety feature introduced by recent sector regulations to protect payment transactions on-line. The OTP code is generated uniquely based on the transaction data (e.g. Amount, Execution Date and IBAN, etc.). This OTP, called transactional OTP, will allow you to authorise only that one particular transaction.
Please also refer to the page dedicated to PSD2, acronym for Payment Services Directive 2, a directive that has strengthened the protection of payment services users and increased the level of security of electronic payment services.
Private Area Access.
To access the private area of Ifis Impresa Conto Corrente, you will need to enter the Customer Code and access password.
Next, you will need to authenticate using Secure Call. To do this, simply call the toll-free number shown on the screen, using the registered mobile phone and, when prompted by the voice guide, enter the OTP code that appears on the screen.
Authorising transactions.
To authorise transactions, changes to personal data, applications for increasing ceilings or general requests for help, you will have to call the toll-free number shown on the screen using the registered mobile phone and, when prompted by the voice guide, enter the first code OTP shown. Then, the voice guide will ask you to enter the second OTP code shown on the screen. After entering it, the transaction will be executed.
Authorisation of all transaction instructions will be possible only by entering a unique transactional OTP code valid only for one-time use and specific to the transaction in question.
What to do if the codes are stolen
Block access to the Private Area:
Unblocking access to the Private Area:
What to do if the codes are lost
Customer code:
Password:
Security tips:
We remind you that the cell phone number and e-mail account you provided on opening of the account must only be used by you personally: if you believe that this exclusive use has been compromised, immediately contact Customer Service.
Ifis Impresa Conto Corrente Customer Service
Toll-free number: 800 522 122 from Italy ((+39) 041 5027 646 from abroad)
E-mail: servizio.clienti@bancaIfis.it