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Our Sustainability strategy

We take care of the projects of small and medium-sized enterprises and of our customers. We want our work to create value for people and communities, generating a tangible and positive impact. We are committed to building an increasingly sustainable and inclusive future. Together.

DOES: our Business Plan 2022-2024

We want to help build a more sustainable and inclusive economic model. In our industrial plan, the business objectives are supported and integrated by a sustainability strategy aimed at obtaining positive and tangible impacts on the environment, people and communities.

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Our commitment to ESG

Environment, inclusion, ethics and transparency

We have set ourself the important task to further integrate ESG criteria into our business model.

With a clear vision: sustainability, in all its forms, represents a lever for creating value and a key driver of development which considers the tangible impacts on people, the environment and the community.

This is why we have defined in the new Business Plan a project that sets precise objectives and commitments in the three dimensions – Environment, Social and Governance – with real plans to develop the core business from the perspective of ESG.

These are the lines of action that will guide our work in the period of 2022-2024 and with which we will help achieve the goals for sustainable development set by the UN 2030 Agenda.

We support Italian SMEs in the energy transition, we are committed to the financial re-inclusion of families with an ethical model of credit recovery, and we have launched Kaleidos, our Social Impact Lab to promote projects with a high social impact and support collective growth.

Environment

Towards a Zero Impact World

We want to make our contribution to achieving carbon neutrality.

Net-Zero Banking Alliance

We are the first Italian bank to join the Net-Zero Banking Alliance, with the aim of eliminating net emissions on the loan portfolio by 2050.

Change PMI

With Change PMI we support the energy transition of SMEs through beneficial-rate loans and an ESG assessment and rating service.

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Ethical finance as a driver of inclusion

Our growth depends on that of those around us.

Kaleidos

Kaleidos is the Social Impact Lab born to promotes projects with a high social impact for culture, health and the community.

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Financial Re-inclusion

We support the financial re-inclusion of families: an ethical model of recovery, access to credit, and support for vulnerable people.

Ifis People

We invest in the growth of Ifis People, offering training courses and policies aimed at improving the work-life balance.

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ESG governance as a guarantee of transparency

Sustainability is increasingly central to our strategy and involves shared goals.

Comitato ESG

We have set up a Sustainability Committee to guide the strategy and consolidate the corporate culture, based on inclusion and diversity.

Rating ESG

We will improve the level of our ESG rating as a guarantee of our commitments.

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Stakeholders

Transparency and dialogue: ongoing involvement of stakeholders and the materiality analysis.

We build a path of continuous dialogue with all our stakeholders. We use moments of direct dialogue, such as events or possibilities made available by digital communication tools, to collect the needs of each interlocutor. Our aim is to consider the stimuli received and process them into action strategies to offer each stakeholder the best possible experience.
Our work model always puts people first and foremost, takes into account the well-being and growth of our employees at all times, and intends to promote the local area with virtuous partnerships and projects with a high social impact.

Stakeholder engagement

Customers
  • Periodic quality surveys and newsletters
  • Events on innovation, change and relations
  • Video tutorial and e-book of services and products
  • Social channels
  • Customer care web and social
  • Research and analysis of the Italian market
  • Continuous observatories on markets and production ecosystems
  • Focus on sustainability and digital transformation
  • Road shows and conferences in Italy, Europe and the USA, conference call with the management
  • Events dedicated to networking of listed companies and the market
  • Quarterly financial reports and annual financial statements
  • Financial highlights on social networks
  • Research and analysis of the Italian market
  • Press releases 
  • Dedicated meetings with investors and analysts
  • Events and conventions
  • Meetings with representatives of the institutions
  • Participation in committees and working parties
  • Institutional meetings
  • Group representatives on the association bodies
  • Events (e.g. Npl meeting, press conferences)
  • Meetings to develop institutional relations
  • Press releases
  • Support for social projects or interventions
  • Local initiative partnerships
  • Meetings and events on the territory
  • Collaborations with the academic world
  • Institutional website with dedicated area for information on invoicing and code of ethics
  • Meetings scheduled as necessary and according to the type of supply
  • Company intranet (Ifs4you)
  • Internal live streaming
  • Initiatives to involve employees in events and activities related to sponsorships
  • Sending of gift boxes on the occasion of holidays and birthdays
  • Internal storytelling with news dedicated to the bank’s internal initiatives
Customers
Customers

Customers

  • Periodic quality surveys and newsletters
  • Events on innovation, change and relations
  • Video tutorial and e-book of services and products
  • Social channels
  • Customer care web and social
  • Research and analysis of the Italian market
  • Continuous observatories on markets and production ecosystems
  • Focus on sustainability and digital transformation

Shareholders, Investors and Analysts

  • Road shows and conferences in Italy, Europe and the USA, conference call with the management
  • Events dedicated to networking of listed companies and the market
  • Quarterly financial reports and annual financial statements
  • Financial highlights on social networks
  • Research and analysis of the Italian market
  • Press releases 
  • Dedicated meetings with investors and analysts

Agents

  • Events and conventions

Institutions and regulators

  • Meetings with representatives of the institutions
  • Participation in committees and working parties

Industry associations

  • Institutional meetings
  • Group representatives on the association bodies

Medium

  • Events (e.g. Npl meeting, press conferences)
  • Meetings to develop institutional relations
  • Press releases

Community

  • Support for social projects or interventions
  • Local initiative partnerships
  • Meetings and events on the territory
  • Collaborations with the academic world

Suppliers

  • Institutional website with dedicated area for information on invoicing and code of ethics
  • Meetings scheduled as necessary and according to the type of supply

Employees

  • Company intranet (Ifs4you)
  • Internal live streaming
  • Initiatives to involve employees in events and activities related to sponsorships
  • Sending of gift boxes on the occasion of holidays and birthdays
  • Internal storytelling with news dedicated to the bank’s internal initiatives