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Non-financial statement

In the Non-Financial Statement we report on what we do to create shared value. It is a commitment to transparency towards all stakeholders and a story that reinforces awareness of the daily journey of building a sustainable development model.

NFS 2023
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Drawn up in accordance with the “Global Reporting Initiative Sustainability Reporting Standards”, the NFS reports on goals, achievements and our commitment in regard to:

  • Community: strengthening the relationship with territories and stakeholders;
  • People: diversity, inclusion and employee well-being;
  • Social Banking: supporting businesses and households;
  • Sustainable transition: the customer at the centre of our activities;
  • Environmental sustainability: a commitment to environmental sustainability;
  • Corporate ethics and integrity: the development and dissemination of the corporate culture and values.

Community

We participate in the social life of the local area through continuous dialogue with people and institutions. With our Social Impact Lab Kaleidos, we carry out projects that contribute to the development of more inclusive and collaborative communities, in which diversity is a value and culture a tool for sustainable growth, according to the direction indicated by the Group’s social agenda.

What does Community mean to us?

Inclusive communities

We support collective and collaborative growth through diversity enhancement and social re-inclusion projects.

Culture and territory

We believe that the cultural ecosystem is a driver of sustainable development and an accelerator of inclusion.

Personal well-being

We support personal well-being and care, raising community awareness of the importance of health and scientific research in the areas where we operate.

2023 results

Our main achievements in 2023 in the area of Community

Social impact

More than 30 initiatives with a high impact on people, communities and territory carried out within Kaleidos, the Social Impact Lab

Aid to those in need and SDGs

1 million Euro equivalent to 10 million meals donated to the Banco Alimentare Onlus Foundation contributes directly and indirectly to the achievement of four of the 17 SDGs.

Collaborations

With the United Nations, the Ministry of Labour, Confindustria and the Global Compact Network Italy, for the placement of high-potential political refugee students at top Italian universities.

Support for the research

3 million Euro for the Bambino Gesù Children’s Hospital and Foundation to support research against malignant tumours of the central nervous system.

Schools and Universities

Donations were made for scholarships to complete professional training courses with the Master’s degree in Risk management, Internal Audit & Fraud, promoted by the Ca’ Foscari Challenge School.

Sponsorships

78% of the total donations to events involved the local communities of the target territories.

Donations and gifts

+33% over 2022.

Youth and Sport

with the aim of supporting the growth of young CONI medal-winning athletes, we have donated scholarships to help them reconcile their competitive activities with their studies. In addition, we supported the Ravano Tournament, the largest youth sports event dedicated to primary school students.

The projects we carry out to build sustainable development in caring for the community

Download the relevant NFS chapter and find out more about our commitment to the community.

People

Our people are the essential driver of our business. We promote the value, development, training, inclusion and well-being of all employees.

What does it mean to grow Ifis People?

Employee well-being

We promote employees’ psychological and physical well-being, healthy and comfortable working environments, corporate welfare, and striking a correct work-life balance.

Promotion and development of employees

We are committed to developing training plans based on continuous learning and dynamic skills management.

Diversity and inclusion

We value diversity and foster a fair and equitable working environment through our Code of Ethics and initiatives to promote an inclusive culture.

2023 results

Our main achievements in 2023 in the area of attention to our people.

Training

A total of 47,934.22 hours of training delivered in 2023.

Diversity

53% is the percentage of women in the Group in 2023.

Remuneration

Confirmed within the short-term and long-term incentive schemes of sustainable finance targets.

MyIfisWork

A better work-life balance through the agreement on smart working and flexibility.

UNI PdR 125:2022 certification

Ministerial certification on gender equality confirming social commitment and the importance of diversity and inclusion issues.

Performance review

Continuous feedback tool and onboarding process to guide new recruits.

Welfare initiatives

Launch of prevention campaigns and specialist visits for employees.

Ifis Talent

Awarded the HR Innovation Impact Award 2023 by the HR Innovation Practice Observatory of the School of Management of the Polytechnic University of Milan.

The projects we carry out to build sustainable development in caring for our people.

Download the relevant NFS chapter and find out more about our commitment to people.

Social banking

Through our business model we support the local area and engage in the financial reintegration of families and enterprises.

What does commitment to sustainable recovery mean to us?

People and businesses

The role of Banca Ifis is embodied in the adoption of a sustainable model whose aim is the financial re-inclusion of families and businesses.

2023 results

Our main achievements in 2023 in the area of financial re-inclusion.

Ethical recovery

Ifis Npl offers the possibility of agreeing and managing sustainable repayment plans with the aim of financially re-including individuals and families with a focus on the most fragile categories.

Network integrity

Code of Ethics, Organisational Model, control of the number of mandates, continuous monitoring system, training and observance of the UNIREC Code of Conduct are the safeguards that guarantee the conduct of debt collection agents and companies.

Constant monitoring

Ifis Npl monitors the network through qualitative KPIs and quantitative KPIs.

The projects we pursue to ensure alignment between Npl activities and the Group’s sustainability strategy.

Download the relevant NFS chapter and find out more about our commitment to the sustainable recovery.

The Group's social agenda: the Social Banking project

Download the chapter

Sustainable transition

The customer is at the centre of all our activities: we work on the ground alongside small and medium-sized Italian enterprises and people.

What does putting the customer at the centre mean to us?

Commitment to businesses

We meet the needs of entrepreneurs offering a diversified, structured range of commercial and corporate banking services

Business culture

We spread the managerial culture and raise awareness of experiences of excellence, new technologies and tools to support growth.

Strategic observatory

We are engaged in research, analysis and data processing and Market Watch is the observatory dedicated to the study of emerging trends and business models

Digital innovation

Digital sales channels, improving the user experience, and streamlining processes are the goals of our digitisation strategy.

Quality of products and services

Quality and transparency are strategic for the Group, as we undertake to study, design and test products and services that are always aligned with the market’s needs.

2023 results

Our main achievements in 2023 in the area of customer centricity.

Assistance to SMEs

Pursuit continues of the project to raise awareness of the sales network, aimed at assisting SMEs – regardless of whether they are customers or not – about the opportunities offered by investment incentive schemes and working capital.

Business culture

6 webinars and events as part of the Innovation Days project in collaboration with Il Sole24Ore and Confindustria

+10,000 enterprises interviewed

100 in-depth interviews

30 external publications

Market Watch - Bicycle ecosystem

Observatory survey on the evolution of the bicycle industry focusing on the phenomenon of cycling tourism and e-bikes.

Market Watch - Tourism

The observatory devotes an organic study to tourism that values it as a tool at the service of the individual, society and the international community.

DSP (Digital Selling Platform)

Introduction of processes to enable the sale of leasing products in fully or partially self-service mode by the end customer.

Digital innovation

Expansion of the product offering to fully digital sales channels, improvement of the user experience and rationalisation and digitisation of internal processes.

The projects we carry out to build sustainable development in caring for the customer.

Download the relevant NFS chapter and find out more about our commitment to the sustainable transition.

Sustainable transition

Download the chapter

“

“

In a society where progress is being made in closing the gender gap, improving the ability to manage one’s finances is crucial to ensuring women’s economic independence and decreasing gender inequality in both personal and employment spheres.

Katia Mariotti - Head of the Npl Department

Environmental sustainability

We want to play a leading role in the sustainable transition. We make our commitment concrete by supporting the energy transformation of companies and aiming to zero our emissions.

What does fighting climate change mean for us?

Green products and the energy transition of SMEs

We pursue a sustainability strategy in our lending activities through safeguards to mitigate potential negative impacts on the environment and society.

Sustainable finance and climate change

By setting NZBA targets, we are committed to achieving zero net emissions by 2050.

Direct environmental impacts

We reduce our environmental impact through a series of projects aimed at mitigating the direct consequences of our business operations on the ecosystem.

2023 results

Our main achievements in 2023 in the area of environmental sustainability.

NZBA targets to 2030

Car leasing: 85 gCO2e/km

Truck leasing: 37 gCO2e/tkm

Automotive Manufacturers and Distributors: 85 gCO2e/km

Emissions

-813 tonnes of CO2 estimated due to 100% green energy supply from renewable sources for Banca Ifis buildings.

Partnership with the EIB

100 million Euro available for SMEs to invest in new sustainable transition projects.

Green offices

New office in Via Borghetto in Milan, certified LEED Gold and activities started to certify the building in Via Ferdinando di Savoia in Rome with LEED and WELL.

Biodiversity

Established a nectariferous forest with 50 protected nectariferous trees and created the Banca Ifis Oasis.

Car fleet

Replacement of 50% of the company fleet with hybrid/electric vehicles by 2025.

Sustainable mobility

Started the sustainability assessment of employees’ daily travel to identify and promote useful mobility measures as alternatives to car use.

Emissions compensation

In 2023, we offset emissions from the Npl Meeting through the purchase of Gold Standard certified credits to support a project addressing deforestation in Ceará, Brazil.

Change Pmi

As part of the 2022-2024 Business Plan, the offer is envisaged of dedicated products and services, such as subsidised loans and scoring services on the ESG performance of customers.

The projects we pursue to combat climate change.

Download the relevant NFS chapter and find out more about our commitment to environmental sustainability.

Environmental sustainability

Download the chapter

Ethics and Integrity

We are committed to developing and spreading the business values and culture, both internally and externally, and pursuing the fight against corruption with integrity.

What does integrity mean to us?

Transparency on products and services

When conveying information through advertising or other channels, we ensure honest, truthful, clear, transparent, documentable communications.

Data protection

We protect the data of customers, employees and suppliers through the prevention and timely handling of IT security incidents.

Relationship with the supply chain

We manage the relationship with suppliers by ensuring regularity, transparency and respect for responsible and ethical behaviour.

Corporate integrity and anti-corruption

These are ensured by our policies and procedures as set out in the Organisation, Management and Control Model pursuant to Legislative Decree No. 231/01 updated in 2022.

Anti-money laundering and anti-terrorism

We are committed to preventing the risk of money laundering, in a climate of active cooperation with the supervisory authority.

Whistleblowing

We actively manage whistleblowing through our Group Policy.

2023 results

Our main achievements in 2023 in the area of ethics and integrity in business management.

Anti-corruption

0 cases of corruption or lawsuits concerning employees or operators of external networks.

1,033.0 hours of anti-corruption training.

Anti-competitive actions

0 lawsuits for anti-competitive behaviour or violation of antitrust regulations.

Anti-money laundering

48.5 hours of training to 552 employees.

Whistleblowing

In 2023, no reports were received through the whistleblowing system.

Supply chain

Verification and monitoring activities by the Operational and Reputation Risks Unit.

Cybersecurity

Cybersecurity awareness campaign.

The projects we carry out to build sustainable development in ethics and integrity.

Download the relevant NFS chapter and find out more about our commitment to business ethics and integrity.

Ethics and integrity

Download the chapter

Sustainability agenda

See our KPIs year by year, broken down according to reporting areas.

Impact measurement

Projects developed

No.

30

Projects on which impact measurement has been carried out

No.

7
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Safety indicators

Total number of injuries*

2023

2022

2021

Total number of deaths caused by accidents at work

No.

0

0

0

Total number of serious accidents at work (excluding deaths)

No.

0

0

0

Total number of accidents at work subject to registration

No.

0

0

2

Total

No.

0

0

2

Injury rate

2023

2022

2021

Rate of deaths caused by
accidents at work

No.

0

0

0

Rate of serious accidents at work (excluding deaths)

No.

0

0

0

Rate of accidents at work subject to registration **

No.

0

0

0.7

Total

No.

0

0

0.7

Notes:

* Employees abroad are excluded from the disclosure.
** Rate of accidents at work subject to registration = (number of accidents at work subject to registration/number of hours worked) x 1.000.000. The number of hours worked is defined by excluding the following subsidiaries from the estimate: Ifis Finance IFN and Ifis Finance Sp. Zoo.

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Training hours per capita

Average training hours per capita

2023*

2022

2021

Total

h.

24,9

26,7

15,5

By gender:

Men

h.

28,7

30,8

17,1

Women

h.

21,6

23,2

14,1

By professional category

Senior managers

h.

34,7

26,6

14,0

Middle managers

h.

27,0

30,6

16,5

Clerical staff

h.

23,1

25,0

15,1

Note

* The figure refers to Group employees on the workforce at 31.12.2023. Also considering the employees who left the organisation during the reporting period and received training during the year 2023 (89 – 52 men and 37 women – including 2 senior managers, 19 middle managers and 68 clerical staff), the figures are: total average number of training hours per employee: 25,6; average number of training hours for male employees: 29,4; average number of training hours for female employees: 22,2, average number of training hours for senior managers: 34,8; average number of training hours for middle managers: 27,2; average number of training hours for clerical staff: 24,0

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Training by area

Total training hours provided by type/area

2023

2022

2021

Total about Health and Safety

h.

3.458,0

5.148,0

3.989,0

Total on anti-corruption policies and procedures

h.

1.033,0

2.449,5

833,0

Total on anti-money laundering policies and procedures

h.

1.701,0

6.508,0

2.312,5

Total “Other”**

h.

41.742,2

35.989,6

21.466,6

Total

h.

47.934,2

50.095,1

28.601,1

Notes:

* The figure refers to Group employees on the workforce at 31.12.2023. Also considering the employees who left the organisation during the reporting period and received training during the year 2023 (89 individuals), the numbers are: total number of health and safety hours: 3.636; total number of anti-corruption hours: 1.080; total number of anti-money laundering hours: 1.776,5; total number of other hours: 42.714,17; total number of hours overall: 49.206,67.
** “Other” also includes 692 hours of study/exam leave.

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Ratio of basic remuneration of women to men by employee category

Ratio of remuneration of women to men by employee category

2023

2022

2021

Senior managers

%

92%

94%

97%

Middle managers

%

92%

90%

91%

Clerical staff

%

97%

96%

98%
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Products and services on favourable terms with a social purpose

Lega Entity/Business Line

Product/Service
with Social Purposes

Monetary value Operations for 2023 (mln Euro)

% of total monetary value

Monetary value Operations for 2022 (mln Euro)

% of total monetary value

Monetary value Operations for 2021 (mln Euro)

% of total monetary value

Banca Ifis/Leasing

Finance Leases associated with the New Sabatini Law incentive scheme

210,6

20,0%

234,2

15,7%

139,1

8,0%

Banca Ifis/Leasing

Financial leasing associated with the MCC Guarantee Fund

68,8

2,5%

63,7

1,7%

50,8

0,6%

Banca Ifis/Leasing

Finance leases with EIB funding

44,1

2,1%

22,0

6,1%

-

-

Banca Ifis/Leasing

Moratorium Law Decree no. 18/2020

-

-

-

-

613,0

18,0%

Banca Ifis/Leasing

Moratorium granted by Banca Ifis

-

-

-

-

5,8

0,1%

Banca Ifis/Trade receivables

Financing backed by the MCC Guarantee Fund

333,3

6,8%

294,8

5,3%

189,4

3,1%

Banca Ifis/Trade receivables

Loan backed by SACE SupportItalia Guarantee

37,8

2,3%

24,5

0,9%

-

-

Banca Ifis/Trade receivables

M/L financing backed by the MCC Guarantee Fund

186,2

97,1%

145,7

96,8%

194,7

66,8%

Banca Ifis/Trade receivables

of which with EIB funding

15,3

8,4%

5,4

3,4

-

-

Banca Ifis/Trade receivables

of which with CDP funding

148,5

74,6%

92,2

65,2%

1,5

0,4%

Banca Ifis/Trade receivables

Loan backed by SACE Guarantee Italy

-

-

32,3

2,0%

78,1

2,8%
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Signing contracts with digital signatures for business lines

Business line

Transaction

2023

2022

2021

Banca Ifis – Leasing

Signing contracts with digital signature

67%

47%

13%

Ifis Rental - Rental

Signing contracts with digital signature

60%

38%

4%

Banca Ifis – Retail

Current account and deposit account opening

100%

100%

100%

Banca Ifis – Retail

Current account and deposit account transactions

100%

100%

100%

Banca Ifis – Factoring

% Assignments completed via digital portals (Invoice sellers)

90%

59%

0%

Banca Ifis – Supply Chain

% Invoice acknowledgements completed via digital portals (Assigned debtors)

36%

36%

28%
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Products and services on favourable terms with a social purpose

Legal Entity/Business Line

Leased environmental product/service

Monetary value Operations for 2023 (mln Euro)

% of total monetary value

Monetary value Operations for 2022 (mln Euro)

% of total monetary value

Monetary value Operations for 2021 (mln Euro)

% of total monetary value

Banca Ifis/Leasing

Leasing Green - leasing electric vehicles

19,9

5,5%

35,8

5,4%

27,2

3,2%
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Breakdown of energy consumption by source

Breakdown of energy consumption by source *

2023

2022

2021

Total

GJ

35.794

32.547

30.678

Natural gas consumption for central heating

GJ

1.760

2.128

5.106

Gasoline consumption for the vehicle fleet

GJ

7.332

1.927

385

Diesel consumption for the vehicle fleet

GJ

16.326

17.625

14.716

Total fuel consumption

GJ

25.418

21.680

20.207

Consumption of purchased electricity (non-renewable)

GJ

-

-

-

Consumption of purchased electricity (renewable)

GJ

10.020

10.483

10.101

Consumption of energy from solar panels (renewable)

GJ

356

383

370

Total electricity consumption

GJ

10.376

10.866

10.471

Notes:
* Data on energy consumed all refers to the period 1 January – 31 December 2023, with the exception of energy consumed from natural gas for heating, for which the data refers to the thermal year corresponding to the October 2022 – September 2023 period. It should be noted that for the consumption of natural gas, the locations in which the Group has operational control for the supply of natural gas for heating (autonomous heating) were taken into account. With reference to the consumption of purchased electricity, the figure extracted from the bills received from the electricity supply authority is added to the electricity consumption of the locations where consumption expenses are included in the existing service contracts, Pisa branch.
For 2023, the conversion factors were taken from the ABI Lab Guidelines to the application of GRI (Global Reporting Initiative) Environmental Standards in the bank – December 2023 version”.

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Number and percentage of employees who received training on the fight against corruption, divided up by category

2023*

2022

2021

Senior managers (No.)

29

49

14

Senior managers (%)

26,6%

51,6%

15,7%

Middle managers (No.)

224

465

131

Middle managers (%)

37,2%

82,0%

24,0%

Clerical staff (No.)

571

1.043

398

Impiegati (%)

46,7%

86,1%

32,8%

Clerical staff (%)

824**

1.557

543

Total (%)

43%

83%

29,4%

Notes:

* The count considers employees who have completed at least one of these activities: E-learning course “Prevention and governance of the risk of crime (Legislative Decree 231/2001)”, e-learning course “The Code of Ethics of Banca Ifis”, training courses conducted by the Compliance function for colleagues hired with an apprenticeship contract (“Apprenticeship II Year – Compliance”) and for colleagues in specific functions (“Prevention and governance of the risk of offences under Legislative Decree 231/2001 and whistleblowing”).

** The figure refers to Group employees on the workforce at 31/12/2023. Including in the calculation also those employees who left the organisation during the reporting period and who received the training in question during the year 2023 (29, of whom 27 were clerical staff and 2 middle managers), the figures are: total 853 (44,3%); clerical staff 598 (48,9%); middle managers 226 (37,5%); the figures for Senior Managers remain unchanged.

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Total value distributed to suppliers, divided between Italy and abroad

2023

2022

Italy - North-East (Mln €)

91,5

96,5

Italy - North-East (%)

33%

36%

Italy - North-West (Mln €)

99,1

96,5

Italy - North-West (%)

36%

36%

Italy - Centre (Mln €)

65,8

50,9

Italy - Centre (%)

23%

19%

Italy - South and Islands (Mln €)

21,3

24,1

Italy - South and Islands (%)

8%

9%

Total value distributed to suppliers - Italy (Mln €)

277,8

268,1

Total value distributed to suppliers - Italy (%)

97%

98%

Total value distributed to suppliers - Abroad (Mln €)

8,7

5,6

Total value distributed to suppliers - Abroad (%)

3%

2%

Total value distributed to suppliers (Mln €)

286,5

273,8
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Materiality analysis

The materiality analysis is an important tool for identifying the most important sustainability issues to be addressed, thanks to the integration of external stakeholder concerns and corporate strategies.

Starting from 2022, the Banca Ifis Group has launched a gradual process of updating the materiality analysis process in accordance with the provisions of the Global Reporting Initiative with GRI Standard 3 “Material Topics”, i.e. according to a process that requires identifying material topics to be included in the Non-Financial Statement on the basis of the impacts generated on the economy, society and the surrounding environment through the Group’s business activities (i.e. impact materiality).

The materiality analysis process adopted by the Group in 2023 consists of 4 steps, illustrated in the following paragraphs:

  1. Understanding the context;
  2. Identification of potentially relevant impacts;
  3. Stakeholder engagement and assessment of the importance of impacts;
  4. Analysis of the results obtained, prioritisation of the most significant impacts and identification of material topics.

The results of this process were summarised, setting out the association between the material topics and the most significant impacts generated – positive and negative – for each topic, as well as the topic’s contribution to the United Nations Sustainable Development Goals.

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