The materiality analysis is an important tool for identifying the most important sustainability issues to be monitored, thanks to integration between the requests of external stakeholders and corporate strategies.
The materiality analysis process is aimed at identifying the most relevant social, environmental, economic and governance issues for the Group and the interested parties, considering their impact on the business and on the stakeholders themselves.
The materiality analysis process is in four phases:
- Identification of relevant issues;
- Prioritization of the subjects identified;
- Definition of the materiality matrix;
- Validation of the materiality matrix.
The internal relevance was defined through meetings with Top Management and the main contact persons of the subsidiaries, in order to assess their strategic importance for Banca Ifis business and the possibility to generate impacts. As regards external relevance, the Group has analysed the needs of all stakeholder categories, also through new listening methodologies such as web listening, to give voice to customer expectations, in particular of SMEs.