Non-financial statement

In the non-financial statement we report on what we do to create shared value. We are committed to transparency towards all Stakeholders and to promoting awareness of the daily path of building a model of sustainable development.
NFS 2021
Prepared in accordance with the Global Reporting Initiative Sustainability Reporting Standards, the NFS outlines our objectives and achievements according to four pillars:
  • Ifis Integrity: ethics and integrity in business management;
  • Ifis Customers: customer centricity;
  • Ifis People: care for our people;
  • Ifis Responsibility: responsibility for the community and the environment.

Ifis Integrity

We are committed to developing and spreading the business values and culture, both internally and externally, and pursuing the fight against corruption with integrity.

What does Integrity mean for us?

Corporate integrity and anti-corruption

These are ensured by our policies and procedures laid down in the Organisation, Management and Control Model pursuant to Legislative Decree 231/01.

Anti-money laundering and terrorist financing

We actively collaborate with the Supervisory Authorities to prevent the money laundering risk.

Management of whistleblowing reports

We actively manage whistleblowing as part of our Group Policy.

Credit quality

This is guaranteed by our capital strength, the foundation for the sustainability of the business model and the Group’s strategy.

Data protection

We protect the data of customers, employees and suppliers with the prevention and timely management of cyber security incidents.
These are our main achievements in 2021 with regard to ethics and integrity in business management.

Anti-corruption

0 corruption cases or lawsuits related to employees or operators of external networks.

Anti-Money Laundering

2,312.5 training hours anti-money laundering.

Credit quality

3 levels of control for credit quality.

Cybersecurity

Internal Cybersecurity Awareness Campaigns.

Transparency

Best Improver 2020-2021 in the Webranking by Comprend for communication transparency of the digital channels of the largest companies listed on the Stock Exchange.
Download the chapter of the NFS and learn more about our commitment to Ifis Integrity.

Ifis Integrity

Ifis Customers

The customer is at the heart of all our activities. Through our business model, we work to support entrepreneurship and improve the financial inclusion of people.

What does it mean to put our customers first and foremost?

Support to SMEs and financial inclusion

We support businesses and families with dedicated financial services and instruments.

Digital innovation

Digital sales channels, improvement of the user experience and the rationalisation of processes are the goals of our digitalisation strategy.

Quality of products and services

We are committed to offering products and services of the highest quality and in line with market requirements.

Transparency on products and services

Our customer relations are based on professionalism, honesty and transparency.
These are our main achievements in 2021 with regard to customer-centricity.

Web Listening

67,000 conversations analysed with web listening.

Innovation Days

Speakers and partners in 10 days of live streaming to share winning ideas for the businesses of tomorrow.

DSP (Digital Selling Platform)

Platform to centralise all new customer sales and onboarding processes.

Customer care

95% of customer requests with regard to leasing handled on the first call.

Waiting times

11.9 days average time for assessment of loan applications by SMEs.

Digital signature

Extended in 2021 to also leasing contracts and/or MCC mortgage contracts
Download the chapter of the NFS and learn more about our commitment to Ifis Customers.

Ifis Customers

Ifis People

Our people are the essential driver of our business. We promote the value, development, training, inclusion and well-being of all employees.

What does the growth of Ifis People entail?

Employee well-being

We promote the mental-physical well-being of collaborators, workplace healthiness and comfort, corporate welfare, and the balance between private and professional life.

Enhancement and development of employees

We strive to develop training plans based on the concept of continuous learning and dynamically managing skills.

Diversity and inclusion

We value diversity and foster a fair and equitable work environment through our Code of Ethics and our Whistleblowing procedure.
These are our main achievements in 2021 with regard to care for our people.

Training

Over 3,900 hours of health and safety training provided.

Work environment

Reorganisation of the offices with a view to greater flexibility and sustainability.

Onboarding

Integration of the Onboarding process in the Ifis Talent platform.

Diversity

54% female employees at the company.

Remuneration

98% basic pay ratio of female to male employees
Download the chapter of the NFS and learn more about our commitment to Ifis People.

Ifis People

Ifis Responsibility

We create value in the territories in which we operate: we are involved in activities of value for the communities and the environment.

What does it mean to grow responsibly for us?

Direct environmental impacts

We spread a culture of environmental protection, promoting responsible behaviour and providing good information and training.

Sustainable finance

We pursue a model of sustainable financing, applying mechanisms to manage social and environmental impacts.

Commitment to local communities

We promote entrepreneurial development and support third-sector organisations in the communities in which we operate.
These are our main achievements in 2021 with regard to responsibility for the community and the environment.

Emissions

-783 tons of CO2 estimated thanks to the supply of green energy coming 100% from renewable sources for the buildings of Banca Ifis

Local communities

251% donations to events involving local communities compared to 2020

Partnership with BEI (Banca Europea Investimenti)

100 million euro made available to SMEs to invest in new projects for sustainable transition
Download the chapter of the NFS and learn more about our commitment to Ifis Responsibility.

Ifis Responsibility

The sustainability agenda

View our year-by-year KPIs divided according to our four pillars of reporting.

Number and percentage of employees who received training on the fight against corruption, divided up by category

20211

2020

2019

Senior managers (no.)

14

14

8

Senior managers (%)

15.7%

17.9%

10.8%

Middle managers (no.)

131

179

116

Middle managers (%)

24.0%

35.3%

22.7%

Clerical staff (no.)

398

498

352

Clerical staff (%)

32.8%

43.6%

30.1%

Total (no.)

543

691

476

Total (%)

29.4%

40.0%

27.2%

1 The count considers employees who have completed at least one of these courses:
  • E-learning course: “The liability of entities ed. 2020″, made available starting October 2020;
  • One external training courses attended by one employee.
Training in the prevention of money laundering and terrorism

2021

2020

2019

Training hours

2,312.5

4,217

2,366

Reports of offences received

2021

2020

2019

Reports received

2

0

0

Products and services at favourable conditions for customers

Legal Entity/Business Line

Product/Service with Social Purpose

Monetary value of transactions in 2021
(mln Euro)

% of total of the monetary value

Monetary value of transactions in 2020
(mln Euro)

% of total of the monetary value

Monetary value of transactions in 2019
(mln Euro)

% of total of the monetary value

Banca Ifis/Leasing

Finance Leases associated with the New Sabatini Law incentive scheme

139.06

8.02%

75.63

8.10%

97.69

6.23%

Banca Ifis/Leasing

Financial leasing associated with the MCC Guarantee Fund

50.78

0.56%

21.68

0.26%

1.92

0.02%

Banca Ifis/Leasing

Refinancing of financial lease contracts (initiative launched and concluded in 2020)

-

-

7.49

0.03%

-

-

Banca Ifis/Leasing

Prime initiative (initiative launched and concluded in 2020)

-

-

0.50

0.02%

-

-

Banca Ifis/Leasing

Moratorium Law Decree no. 18/2020

612.97

17.97%

740.60

26.13%

-

-

Banca Ifis/Leasing

Moratorium granted by Banca Ifis

5.77

0.10%

19.90

0.30%

-

-

Banca Ifis/Trade receivables

Factoring backed by the MCC Guarantee Fund (initiative launched in 2020)

189.35

3.11%

15.00

1.00%

-

-

Banca Ifis/Trade receivables

M/L financing backed by the MCC Guarantee Fund

194.73

66.75%

240.60

72.00%

105.29

66.00%

Banca Ifis/Trade receivables

of which with EIB funding*

-

-

157.20

81.00%

-

-

Banca Ifis/Trade receivables

of which with CDP funding

1.51

0.35%

-

-

-

-

Banca Ifis/Trade receivables

Loan backed by SACE Guarantee Italy

78.10

2.81%

-

-

-

-

incidents of non-compliance regarding transparency of the offer

2021

2020

2019

Reports received

0

0

0

Mandatory training in health and safety practices

2021

2020

2019

Total about Health and Safety

3,989

1,850

1,440

Safety indicators

Total number of injuries*

2021

2020

2019

Total number of deaths caused by accidents at work

No.

0

0

0

Total number of serious accidents at work (excluding deaths)

No.

0

0

0

Total number of accidents at work subject to registration

No.

2

3

2

Total

No.

2

3

2

Injury rate

2021

2020

2019

Rate of deaths caused by accidents at work

No.

0

0

0

Rate of serious accidents at work (excluding deaths)

No.

0

0

0

Rate of accidents at work subject to registration

No.

0.67

1.16

0.69

Total

No.

0.67

1.16

0.69

* Foreign employees are excluded from the disclosure.
Average training hours per capita

Training hours delivered

2021

2020

2019

By gender:

Men

h.

14,599.0

19,251.3

15,886.5

Women

h.

14,002.0

17,881.9

16,010.9

By professional category

Senior managers

h.

1,249.8

1,086.9

693.4

Middle managers

h.

8,986.5

10,700.8

6,930.8

Clerical staff

h.

18,364.8

25,345.5

24,273.1

Total

h.

28,601.1

37,133.2

31,897.4

Ratio of basic pay for women and men by occupational category *

2021

2020

2019

Senior managers

%

97%

99%

91%

Middle managers

%

91%

92%

90%

Clerical staff

%

98%

98%

97%

* It is specified that for employees who joined from 01/10/2019 onwards, no variable premium has been disbursed insofar as none is envisaged for the reference year 2019.
Breakdown of energy consumption by source (Gj) *

2021

2020

2019

Natural gas consumption for central heating

GJ

5,106

4,522

6,005

Gasoline consumption for the vehicle fleet

GJ

385**

191**

-

Diesel consumption for the vehicle fleet

GJ

14,716

12,915

21,903

Total fuel consumption

GJ

20,207

17,627

27,908

Consumption of purchased electricity (non-renewable)

GJ

-

-

13,433

Consumption of purchased electricity (renewable)

GJ

10,101

11,273

-

Consumption of energy from solar panels (renewable)

GJ

370

362

450

Total electricity consumption

GJ

10,471

11,635

13,882

Total

GJ

30,678

29,261

41,791

* See the section on “Notes for the collection and calculation of energy consumption data [GRI 302-1]” at the end of the chapter ** The presence of consumption for petrol-driven cars is due to the preferential use of proprietary vehicles with respect to public transport services in the context of the COVID-19 health emergency.

Materiality analysis

The materiality analysis is an important tool for identifying the most important sustainability issues to be monitored, thanks to integration between the requests of external stakeholders and corporate strategies. The materiality analysis process is aimed at identifying the most relevant social, environmental, economic and governance issues for the Group and the interested parties, considering their impact on the business and on the stakeholders themselves. The materiality analysis process is in four phases:
  • Identification of relevant issues;
  • Prioritization of the subjects identified;
  • Definition of the materiality matrix;
  • Validation of the materiality matrix.
The internal relevance was defined through meetings with Top Management and the main contact persons of the subsidiaries, in order to assess their strategic importance for Banca Ifis business and the possibility to generate impacts. As regards external relevance, the Group has analysed the needs of all stakeholder categories, also through new listening methodologies such as web listening, to give voice to customer expectations, in particular of SMEs.

The materiality matrix

The matrix collects the “material” issues identified by the analysis, according to their relevance for the business and stakeholders. The results are expressed in four pillars: Ifis Integrity, Ifis People, Ifis Customers e Ifis Responsibility. Find out more about the materiality analysis. 

Browse the interactive DNF