Transparency and dialogue: ongoing involvement of stakeholders and the materiality analysis.
We build a path of continuous dialogue with all our stakeholders. We use moments of direct dialogue, such as events or possibilities made available by digital communication tools, to collect the needs of each interlocutor. Our aim is to consider the stimuli received and process them into action strategies to offer each stakeholder the best possible experience.
Company intranet (Ifis4you)
News on the Bank’s internal iniztiatives
Internal live streaming
Presentation of rebranding of the Group
Initiatives to involve employees in events and activities related to sponsorships
Assignment of premium through interactions with intranet content
Sendind of gift boxes on the occasion of holidays
Company intranet (Ifis4you)
News on the Bank’s internal iniztiatives
Internal live streaming
Presentation of rebranding of the Group
Initiatives to involve employees in events and activities related to sponsorships
Assignment of premium through interactions with intranet content
Sendind of gift boxes on the occasion of holidays
The materiality analysis is an important tool for identifying the most important sustainability issues to be monitored, thanks to integration between the requests of external stakeholders and corporate strategies.
The materiality analysis process is aimed at identifying the most relevant social, environmental, economic and governance issues for the Group and the interested parties, considering their impact on the business and on the stakeholders themselves.
The materiality analysis process is in four phases:
The internal relevance was defined through meetings with Top Management and the main contact persons of the subsidiaries, in order to assess their strategic importance for Banca Ifis business and the possibility to generate impacts. As regards external relevance, the Group has analysed the needs of all stakeholder categories, also through new listening methodologies such as web listening, to give voice to customer expectations, in particular of SMEs.
The matrix collects the “material” issues identified by the analysis, according to their relevance for the business and stakeholders. The results are expressed in four pillars: Ifis Integrity, Ifis People, Ifis Customers e Ifis Responsibility.
Find out more about the materiality analysis (from pages 23 to 26).
Given the close correlation between the issues considered as material for the Group and the medium-term corporate strategy, as well as the instability of the macroeconomic context, for year 2020 we confirmed the materiality matrix identified in 2019.