Sustainability

Stakeholders

Transparency and dialogue: ongoing involvement of stakeholders and the materiality analysis.

We build a path of continuous dialogue with all our stakeholders. We use moments of direct dialogue, such as events or possibilities made available by digital communication tools, to collect the needs of each interlocutor. Our aim is to consider the stimuli received and process them into action strategies to offer each stakeholder the best possible experience.

Stakeholder engagement

Customers
  • Periodic qualic surveys and newsletterd
  • Events on innovation, chanfe an relations
  • Video tutorial and e-book of services and products
  • Social channels
  • Customer care web and social
  • Research and analysis of the Italian market
  • Road shows and conference in Italy, Europe and the USA, conference call with the management
  • Events dedicated to networking of listed companies an the market
  • Quarterly financial reports and annual statements
  • Financial highlights on social networkd
  • Research and analysis of the Italian market
  • Press releases
  • Dedicated meetings with investors and analysts
  • Events and conventions
  • Meetings with representative of the institutions
  • Partecipation in working party committees
  • Institutionsl meetings
  • Group reprsentativs on association bodies
  • Events (e.g. Npl Meeting, press conferences)
  • Institutional relations meetings
  • Research and analysis of the Italian market
  • Support for social project or interventions
  • Local initiative partnership
  • Meetings and events on the territory
  • Collaborations with the academic world
  • Institutioal website with dedicated area for information on invoicing and code of ethics
  • Meeting scheduled as necessary and according to the type of supply

Company intranet (Ifis4you)

News on the Bank’s internal iniztiatives

Internal live streaming

Presentation of rebranding of the Group

Initiatives to involve employees in events and activities related to sponsorships

Assignment of premium through interactions with intranet content

Sendind of gift boxes on the occasion of holidays

Customers
Customers

Customers

  • Periodic qualic surveys and newsletterd
  • Events on innovation, chanfe an relations
  • Video tutorial and e-book of services and products
  • Social channels
  • Customer care web and social
  • Research and analysis of the Italian market

Shareholders, Invesors and Analysts

  • Road shows and conference in Italy, Europe and the USA, conference call with the management
  • Events dedicated to networking of listed companies an the market
  • Quarterly financial reports and annual statements
  • Financial highlights on social networkd
  • Research and analysis of the Italian market
  • Press releases
  • Dedicated meetings with investors and analysts

Agents

  • Events and conventions

Institutions and regulators

  • Meetings with representative of the institutions
  • Partecipation in working party committees

Industry associations

  • Institutionsl meetings
  • Group reprsentativs on association bodies

Media

  • Events (e.g. Npl Meeting, press conferences)
  • Institutional relations meetings
  • Research and analysis of the Italian market

Community

  • Support for social project or interventions
  • Local initiative partnership
  • Meetings and events on the territory
  • Collaborations with the academic world

Suppliers

  • Institutioal website with dedicated area for information on invoicing and code of ethics
  • Meeting scheduled as necessary and according to the type of supply

Employees

Company intranet (Ifis4you)

News on the Bank’s internal iniztiatives

Internal live streaming

Presentation of rebranding of the Group

Initiatives to involve employees in events and activities related to sponsorships

Assignment of premium through interactions with intranet content

Sendind of gift boxes on the occasion of holidays

Materiality analysis

The materiality analysis is an important tool for identifying the most important sustainability issues to be monitored, thanks to integration between the requests of external stakeholders and corporate strategies.

The materiality analysis process is aimed at identifying the most relevant social, environmental, economic and governance issues for the Group and the interested parties, considering their impact on the business and on the stakeholders themselves.

The materiality analysis process is in four phases:

  • Identification of relevant issues;
  • Prioritization of the subjects identified;
  • Definition of the materiality matrix;
  • Validation of the materiality matrix.

The internal relevance was defined through meetings with Top Management and the main contact persons of the subsidiaries, in order to assess their strategic importance for Banca Ifis business and the possibility to generate impacts. As regards external relevance, the Group has analysed the needs of all stakeholder categories, also through new listening methodologies such as web listening, to give voice to customer expectations, in particular of SMEs.

The materiality matrix

The matrix collects the “material” issues identified by the analysis, according to their relevance for the business and stakeholders. The results are expressed in four pillars: Ifis Integrity, Ifis People, Ifis Customers e Ifis Responsibility.

Find out more about the materiality analysis (from pages 23 to 26).

Given the close correlation between the issues considered as material for the Group and the medium-term corporate strategy, as well as the instability of the macroeconomic context, for year 2020 we confirmed the materiality matrix identified in 2019.

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