Besides bolstering the solutions for greater customer satisfaction, the Banca Ifis Group is committed to gradually digitising processes so as to boost efficiency, curb operational risk, and make the sales process more effective.
With the evolution of the Customer Relationship Management System, our sales network is able to:
In addition, the portals dedicated to leasing and rental partners are being upgraded to increasingly optimise the flows between the Bank and its external network.
Artificial Intelligence tools have been implemented for the credit recovery processes of the NPL business to identify the best strategy for subscribing for repayment plans and guide the management between the different recovery methods.
Data warehouse solutions based on Big Data technology have therefore been expanded to support business leasing, enabling better use of summary data relating to operations and product sales.
We offer fully digitised sales solutions with the digital signing of contracts. The service was developed for the vehicle leasing segment and is now available for: