We consider innovation a competitive lever: it makes us more flexible and agile and allows us to considerably improve the customer experience of our customers.
With Ifis4Business, we have rationalized our portals in order to provide companies with a single access point for an enriched range of products and to carry out all operations in digital mode. We are digitizing sales processes to increase their efficiency and effectiveness and reduce operational risks.
In the NPL area, technology allows us to constantly improve the way we operate. We have created the PagaChiaro portal, where debtor families can monitor and pay their repayment plan in simple ways. We are implementing robotic tools (voice bots) in the subscription of repayment plans. Upstream, artificial intelligence helps us analyse large amounts of data, optimizing portfolio acquisition processes.