The sustainable evolution of NPL management
The Covid-19 crisis has hit families and businesses hard, leading them to value to cooperation and collaboration in every activity. Ethics, interaction and transparency are, already now, the fundamental characteristics on which the daily management of Banca Ifis’ impaired loans is based.
To keep on heading in this direction, Banca Ifis will pursue, with ever greater determination, a virtuous strategic model in which every action is sustainable for the customer, for the Bank and for the system in which the Bank operates. It is about adopting an approach designed around the customer, combining the expertise of human resources and new technologies.
This goal will be pursued by improving staff training in relation to customer relationship management, increasing the use of digital technology (e.g. artificial intelligence in allocating assignments and robotics for repetitive activities such as reconciliation of proceeds) to make processes more efficient and retraining staff to carry out activities with a higher added value and, last but not least, by enhancing the monitoring and alert system to improve the collection process in terms of customer service.
Investments in NPL portfolios will increasingly focus on:
- A multidisciplinary character, thanks to a team with vertical experience in the sector and, at the same time, legal, economic and statistical expertise;
- Speed, which benefits from a flexible and proactive attitude towards all asset classes;
- Solidity and continuous innovation in valuation models.
The investment goals will also be achieved through partnerships or co-investments.